Help Centre
Frequently asked questions
Everything hospitals, clinics and families ask us about ordering medical equipment on Medaze.pk — DRAP compliance, delivery timelines, bulk pricing, and returns.
Key fact
Medaze answers common questions on DRAP-compliant medical equipment, Pakistan-wide delivery timelines, bulk pricing for hospitals and clinics, and the Satisfied or Return policy on Medaze.pk.
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About Medaze
Medaze.pk supplies DRAP-compliant medical equipment across Pakistan — diagnostic devices, PPE, surgical instruments, hospital furniture, first aid and mobility aids — with delivery to Lahore, Karachi, Islamabad, Rawalpindi and every major city.
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Ordering & payment
Browse the category page, open a product, choose the quantity and add to cart — or message us on WhatsApp with the product name and quantity, and we'll confirm your order manually.
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Delivery
In-stock orders ship within 24 hours. Lahore, Karachi, Islamabad and Rawalpindi typically receive orders in 1–3 working days; other cities in 3–5 working days.
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Returns & warranty
Under our Satisfied or Return promise, eligible unopened products can be returned within 7 days of delivery for a full refund or exchange. See the Shipping & Returns page for the full policy.
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Product & compliance
Yes — every product labelled DRAP-Compliant on Medaze.pk is sourced from a DRAP-registered manufacturer or importer whose paperwork we've verified.